We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely […]
The power of good customer service…
Maybe I’m “old school”, but I hate bad customer service. Whether it’s trying to get a live person on the phone, trying to find out […]
A recipe for credentialing success..
Maintaining credentialing files can be a job in itself. I think it’s the way you approach it. Not unlike a challenging project or recipe, with […]
Hospital transfers and the new Medicare rules…
When we have to facilitate a hospital transfer, we have to shift into high gear. Not only do we have to ensure a safe and […]
They say you can’t go home again…
I am writing my blog this week as I sit in an old friend’s breakfast restaurant drinking coffee in the town where I grew […]
The day I met Jeff Foxworthy by my surgery center
A couple of years ago, I was getting ready for a busy day at my surgery center. I got up showered, dressed, ran out the […]
The Driveway Incident and the school of hard knocks…
I have a confession…I am a car girl. I love cars, especially muscle cars. If I win the lottery, I will buy a 60’s model […]
Feed your hungry in-service binder
In-services. We all know the importance of training our staff, keeping them updated and communicating regularly. If you are like me, You swear you just had […]
Patient teaching: Our podium is often a stretcher.
My mom is a retired teacher. I remember having to go to school in late summer with her so that she could set up […]
I just love writing, reviewing, and revising policies…said no one ever!
If you are anything like me, policy review and revision is something I tend to dread. Sometimes, there is an exhaustive thick policy book […]