It is the industry’s dirty little secret: Nurses aren’t always nice to each other. In an environment where teamwork and trust are key for patient […]
Sometimes we can be a little tone deaf…
Do you know how some days just take on a vibe of their own? Like the days when everyone is working together as a […]
The power of good customer service…
Maybe I’m “old school”, but I hate bad customer service. Whether it’s trying to get a live person on the phone, trying to find out […]
Hospital transfers and the new Medicare rules…
When we have to facilitate a hospital transfer, we have to shift into high gear. Not only do we have to ensure a safe and […]
The Driveway Incident and the school of hard knocks…
I have a confession…I am a car girl. I love cars, especially muscle cars. If I win the lottery, I will buy a 60’s model […]
Family Matters: My perspective lesson
Last week, my life was put on pause as my family and I stopped our lives for a moment as we learned that a loved […]