I had a recent shower plumbing problem that was causing bathroom sharing woes in my household. I decided to hire a handyman who had done […]
My top 10 infection control survey blunders…they may be yours too!
I have the privilege of assisting surgical facilities prepare for surveys. I have seen countless wonderful, clean, well prepared centers where I would feel confident […]
Sometimes we can be a little tone deaf…
Do you know how some days just take on a vibe of their own? Like the days when everyone is working together as a […]
Six things I would love to tell my patients…..
Interacting with patients and their families can be very rewarding. Most are kind, grateful for the care we provide, and responsive to our instructions. Effectively communicating […]
Three of my top surgical hacks and “Ideas that Work”…
I don’t know about you, but I am always looking for ways to make things simpler, especially with all the challenges of managing surgery. Life […]
Patient Satisfaction…tips to keeping patients happy
We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely […]
The power of good customer service…
Maybe I’m “old school”, but I hate bad customer service. Whether it’s trying to get a live person on the phone, trying to find out […]
A recipe for credentialing success..
Maintaining credentialing files can be a job in itself. I think it’s the way you approach it. Not unlike a challenging project or recipe, with […]
Hospital transfers and the new Medicare rules…
When we have to facilitate a hospital transfer, we have to shift into high gear. Not only do we have to ensure a safe and […]
They say you can’t go home again…
I am writing my blog this week as I sit in an old friend’s breakfast restaurant drinking coffee in the town where I grew […]