Being a good leader isn’t easy, and some days are tougher than others. It is a challenge in itself to make important judgement calls and […]
Life in the OR…8 skills I forgot I had (or needed!)
I recently spent a couple of days circulating cases in the OR. I’ve done a lot of circulating in my day, but as of late, have provided […]
I’m still making 6’s out of my “5’s…and Happy Belated New Year!
Hi! Happy New Year! Yes, I realize it’s a little late…and posts have been absent… The respite was necessary! You see, I thought I had […]
Patient Satisfaction…tips to keeping patients happy
We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely […]
My surgery “hacks” …10 ways to make your center life easier
I recently had the opportunity (and honor) to speak at OR Excellence in San Antonio. I am grateful to Outpatient Surgery Magazine for inviting me. […]
A Pow Wow is a gathering…..
I know that you all know it well…effective communication in our busy lives is key. With so many ways we communicate, and so often those […]
The power of good customer service…
Maybe I’m “old school”, but I hate bad customer service. Whether it’s trying to get a live person on the phone, trying to find out […]
8 tips to easier Medication Management
I recently had the opportunity to review a facility’s medication processes, and felt a little overwhelmed. Once I broke it down, I was able to […]
OSHA does not stand for Oh Shoot, Here they Are! Meeting the requirements made (hopefully) simple.
As we all know, OSHA is the regulatory body that provides the rules to ensure our staff safety, and offers its own challenges in compliance. […]
My Bill Murray adventure, and what it taught me about control
Several years ago, I was returning home on a flight from New Orleans. Seated at the window, I was doing my best to be in […]