We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely […]
My surgery “hacks” …10 ways to make your center life easier
I recently had the opportunity (and honor) to speak at OR Excellence in San Antonio. I am grateful to Outpatient Surgery Magazine for inviting me. […]
A Pow Wow is a gathering…..
I know that you all know it well…effective communication in our busy lives is key. With so many ways we communicate, and so often those […]
The power of good customer service…
Maybe I’m “old school”, but I hate bad customer service. Whether it’s trying to get a live person on the phone, trying to find out […]
8 tips to easier Medication Management
I recently had the opportunity to review a facility’s medication processes, and felt a little overwhelmed. Once I broke it down, I was able to […]
OSHA does not stand for Oh Shoot, Here they Are! Meeting the requirements made (hopefully) simple.
As we all know, OSHA is the regulatory body that provides the rules to ensure our staff safety, and offers its own challenges in compliance. […]
My Bill Murray adventure, and what it taught me about control
Several years ago, I was returning home on a flight from New Orleans. Seated at the window, I was doing my best to be in […]
A recipe for credentialing success..
Maintaining credentialing files can be a job in itself. I think it’s the way you approach it. Not unlike a challenging project or recipe, with […]
My ED visit this week, and the power of quality nursing…
My sharp witted Australian WWII Nurse mother-in-law took a fall this week, and was brought to the emergency room. As I waited, I quickly became […]
Don’t let the new humidity rules leave you sweating…
Some of my most challenging days in my surgery center career have been due to temperature and humidity problems in the OR. There have been […]