Interacting with patients and their families can be very rewarding. Most are kind, grateful for the care we provide, and responsive to our instructions. Effectively communicating with patients can sometimes be challenging, and patients may say and do things that add to these challenges. Here are six […]
A couple of years ago, I was getting ready for a busy day at my surgery center. I got up showered, dressed, ran out the door got to work, and got in my scrubs. It was one of those early mornings that taking the extra early minute was given to that cup of coffee, and not a lot of personal prep.
As a working manager, dressing up as you know is not always part of the job, but it wasn’t even on the list on this particular day. Not even mascara. Hair dried by the windows down method. You get the idea. I hit the ground running, and, when I got a minute to catch my breath, I ducked out to the building cafe to grab a bagel.
As I waited my turn…I noticed the guy in front of me. He looked familiar. Then it hit me. So, in my my finest moment (not), I came up with the best thing to say I could think of…
“You look just like Jeff Foxworthy! Yup! Genius, right?
So he responds…”well hell, I’d rather look just like Brad Pitt!” (more…)
We have all heard it before: The key to effective management is delegation. But, if you are like me, sometimes it’s hard to let go. What if the ball gets dropped? The problem is that either can’t get it all done well, or worse, we trust it’s getting done and it’s not. If we take a team approach to all those jobs and documents we need to maintain, where each team member has clearly assigned roles, documents their activities, and reports at monthly scheduled facility meetings, delegation may just work.
Here are some “hats” you may want to put on key staff members.