Tag: ambulatory surgery

A planning guide for the holiday season from my school of hard knocks notebook

A planning guide for the holiday season from my school of hard knocks notebook

I don’t know about you, but I hate that we are already being bombarded with holiday stuff.  I just put my bathing suit away, realize that I am not in love with my winter wardrobe (I blame my wardrobe woes on too many years in […]

Writing Quality Studies can be easy peasy…

Writing Quality Studies can be easy peasy…

I know that writing Quality Studies can be challenging. What do we study? How do we study? How do I get it into the format I need to meet accreditation? I’ve had to write many a study and have helped others as well. I’ve seen […]

My top 10 infection control survey blunders…they may be yours too!

My top 10 infection control survey blunders…they may be yours too!

I have the privilege of assisting surgical facilities prepare for surveys.  I have seen countless wonderful, clean, well prepared centers where I would feel confident in having surgery or taking a loved one for surgery. Even in the most pristine facilities, there is sometimes an […]

Sometimes we can be a little tone deaf…

Sometimes we can be a little tone deaf…

  Do you know how some days just take on a vibe of their own? Like the days when everyone is working together as a team, smiles are all around, the cases are all going great and the patients all happy and kind?  Or those […]

Six things I would love to tell my patients…..

Six things I would love to tell my patients…..

Interacting with patients and their families can be very rewarding. Most are kind, grateful for the care we provide, and responsive to our instructions. Effectively communicating with patients can sometimes be challenging, and patients may say and do things that add to these challenges. Here are six […]

Three of my top surgical hacks and “Ideas that Work”…

Three of my top surgical hacks and “Ideas that Work”…

I don’t know about you, but I am always looking for ways to make things simpler, especially with all the challenges of managing surgery.  Life is rough enough.  Our brains are already saturated with to do lists, passcodes and deadlines.  With my dark nursing humor […]

Patient Satisfaction…tips to keeping patients happy

Patient Satisfaction…tips to keeping patients happy

We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely manner and leave them with a positive impression. When we get their satisfaction survey back, we learn that they felt […]

The power of good customer service…

The power of good customer service…

Maybe I’m “old school”, but I hate bad customer service.  Whether it’s trying to get a live person on the phone, trying to find out information about a bill, returning a product that didn’t work, or scheduling a repair, it just seems to be such […]

A recipe for credentialing success..

A recipe for credentialing success..

Maintaining credentialing files can be a job in itself.  I think it’s the way you approach it.  Not unlike a challenging project or recipe, with good preparation, organization, and a little creativity, your credentialing files can be organized, up-to-date, and survey ready.  Whether you are […]

Hospital transfers and the new Medicare rules…

Hospital transfers and the new Medicare rules…

When we have to facilitate a hospital transfer, we have to shift into high gear.  Not only do we have to ensure a safe and smooth patient transition, we have to re-route other facility operations as we shift focus, all while being concerned for our […]