The Daily Adventures of Managing Surgery
Being in a leadership position is, for lack of a better word-challenging. But, no offense to those non-surgical leaders, who may start their day at say, some late hour like 8:30, and then maybe actually go to a restaurant for lunch, or grab a call […]
I don’t know about you, but I find staff training challenging. I’m NOT Oprah. (YOU get to learn about emergencies…lol!) I have this list of everything staff need to know that I’ve built from the compliance documents, use it to train new staff, and […]
I don’t know about you, but I hate that we are already being bombarded with holiday stuff. I just put my bathing suit away, realize that I am not in love with my winter wardrobe (I blame my wardrobe woes on too many years in […]
I know that writing Quality Studies can be challenging. What do we study? How do we study? How do I get it into the format I need to meet accreditation? I’ve had to write many a study and have helped others as well. I’ve seen […]
I have the privilege of assisting surgical facilities prepare for surveys. I have seen countless wonderful, clean, well prepared centers where I would feel confident in having surgery or taking a loved one for surgery. Even in the most pristine facilities, there is sometimes an […]
Do you know how some days just take on a vibe of their own? Like the days when everyone is working together as a team, smiles are all around, the cases are all going great and the patients all happy and kind? Or those […]
Interacting with patients and their families can be very rewarding. Most are kind, grateful for the care we provide, and responsive to our instructions. Effectively communicating with patients can sometimes be challenging, and patients may say and do things that add to these challenges. Here are six […]
I don’t know about you, but I am always looking for ways to make things simpler, especially with all the challenges of managing surgery. Life is rough enough. Our brains are already saturated with to do lists, passcodes and deadlines. With my dark nursing humor […]
We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely manner and leave them with a positive impression. When we get their satisfaction survey back, we learn that they felt […]
Maybe I’m “old school”, but I hate bad customer service. Whether it’s trying to get a live person on the phone, trying to find out information about a bill, returning a product that didn’t work, or scheduling a repair, it just seems to be such […]
