Recent Posts

Credentialing scoop I wish someone would have told me

Credentialing scoop I wish someone would have told me

If you do your own facility credentialing, you know how time consuming and detailed it can be.  Keeping up with the regulations and making sure everything is current is challenging enough, then the re-credentialing process is looming before you know it. Here is some scoop […]

The power of positive leadership…a home run for the win.

The power of positive leadership…a home run for the win.

Being a good leader isn’t easy, and some days are tougher than others. It is a challenge in itself to make important judgement calls and quick correct decisions. For me, I find the one of the most challenging aspects of leadership is influencing the facility […]

Life in the OR…8 skills I forgot I had (or needed!)

Life in the OR…8 skills I forgot I had (or needed!)

I recently spent a couple of days circulating cases in the OR.  I’ve done a lot of circulating in my day, but as of late, have provided relief and breaks, but haven’t really lived the life, so to speak.  When the opportunity presented itself, I closed my […]

I’m still making 6’s out of my “5’s…and Happy Belated New Year!

I’m still making 6’s out of my “5’s…and Happy Belated New Year!

Hi! Happy New Year!  Yes, I realize it’s a little late…and posts have been absent… The respite was necessary!  You see, I thought I had a superhero cape in the closet, and when I went to put it on, I  couldn’t find it.  Life got […]

Patient Satisfaction…tips to keeping patients happy

Patient Satisfaction…tips to keeping patients happy

We’ve all been there. We work hard to do everything right for our patients to ensure their safety, provide care in an efficient and timely manner and leave them with a positive impression. When we get their satisfaction survey back, we learn that they felt […]

My surgery “hacks” …10 ways to make your center life easier

My surgery “hacks” …10 ways to make your center life easier

I recently had the opportunity (and honor) to speak at OR Excellence in San Antonio.  I am grateful to Outpatient Surgery Magazine for inviting me.  It was a great experience.  I got to speak about “ideas that work”, and shared ways to make life easier […]

A Pow Wow is a gathering…..

A Pow Wow is a gathering…..

I know that you all know it well…effective communication in our busy lives is key.  With so many ways we communicate, and so often those ways being electronic these days, it is easy for messages to get misinterpreted or ignored. I know folks who won’t pick […]

The power of good customer service…

The power of good customer service…

Maybe I’m “old school”, but I hate bad customer service.  Whether it’s trying to get a live person on the phone, trying to find out information about a bill, returning a product that didn’t work, or scheduling a repair, it just seems to be such […]

8 tips to easier Medication Management

8 tips to easier Medication Management

I recently had the opportunity to review a facility’s medication processes, and felt a little overwhelmed. Once I broke it down, I was able to get through it pretty quickly, so I thought I would share.   I worked through the processes with the facility’s pharmacy […]

OSHA does not stand for Oh Shoot, Here they Are!  Meeting the requirements made (hopefully) simple.

OSHA does not stand for Oh Shoot, Here they Are! Meeting the requirements made (hopefully) simple.

As we all know, OSHA is the regulatory body that provides the rules to ensure our staff safety, and offers its own challenges in compliance. Sometimes the rules can be confusing and complex. How do we feel confident that we are both covering all the […]